IT Business Analyst

Company: Blackbear
Location: Washington
Posted on: November 2, 2024

Job Description:

Job Title: IT Business Analyst
Location: Washington, DC
Clearance: Must be a U.S. citizen with the ability to obtain an active Secret clearance
Position Overview:
Kwaan Bear Technology is seeking a dedicated IT Business Analyst to analyze the habits and preferences of target audiences to determine how technology tools can enhance work productivity and collaboration, with a particular focus on tools for knowledge management, project management, and other high-impact functions. This is an excellent opportunity to collaborate on impactful projects, develop user adoption materials, and provide customer support for CTO-managed platforms.
Key Responsibilities:

• Identify target audience preferences to recommend and enhance technology tools for collaboration and workflow efficiency.
  
• Assess CTO-managed tools, other Department tools, and emerging technologies to align with the business needs of various audiences, recommending new processes as needed.
  
• Adhere to project planning techniques to deliver projects on time while engaging stakeholders.
  
• Independently produce reports, correspondence, and other routine documents, coordinating with various Department of State stakeholders, including R, R/PPR, and PD, as necessary.
  
• Prepare background materials and reports for stakeholder meetings.
  
• Develop and deliver guidance for IT system adoption, including tips, tutorials, and multimedia learning resources for applications like Slack, Zoom, and other department-managed platforms.
  
• Support user communications to ensure clarity and readability for platform announcements and updates.
  
• Provide customer support for CTO-managed platforms, managing new account requests, troubleshooting issues, and coordinating with internal and external stakeholders as needed.
  
• Draft user-facing communications on platform updates, new features, training, and best practices.
  
• Compile and analyze user data to track platform adoption and usage.
  
• Document best practices to streamline internal team workflows.
  
  Required Qualifications:
  
  
• Bachelor's Degree in a related field.
  
• Strong client focus with the ability to understand and meet user needs while building and maintaining working relationships.
  
• Proven experience in translating user requirements into IT system improvements and implementations.
  
• Experience managing datasets and creating basic data visualizations.
  
• Skilled in tracking IT system usage and developing best practices for their effective use.
  
• Experience creating user guides, training materials, and presentations for IT systems.
  
• Excellent communication skills, especially in explaining technical concepts in plain language to non-experts.
  
• Demonstrated ability to work on complex, multi-faceted projects within a multidisciplinary team environment.
  
  Preferred Qualifications:
  
  
• Familiarity with Slack.
  
• Experience with project management methodologies, such as Agile.
  
• Background in providing customer support for IT systems.
  
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Keywords: Blackbear, Lancaster , IT Business Analyst, Professions , Washington, Pennsylvania