Sr. DITA Information Architect

Company: Splunk Inc.
Location: Washington
Posted on: October 31, 2024

Job Description:

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Meet the Products and Technology TeamWant to build security and observability products people love AND work with people as smart (and humble) as you are? Our products and technology team delivers digital resilience at enterprise scale with a self-service Splunk portfolio that offers unified security analytics, full stack observability and real-time visibility of streaming data.Role SummaryBring your talent and experience to the Splunk docs team! Join a supportive and collaborative team of writers, editors, and information experience specialists dedicated to building high-quality content for customers who use Splunk software. As a Senior DITA Information Architect, you will support our technical writing team by designing and implementing structured content systems using DITA XML. You will be responsible for organizing, tagging, and managing complex documentation, ensuring scalability, consistency, and reusability of content across multiple products and platforms. Your expertise will help streamline the authoring process and improve the overall quality of the documentation for both internal teams and end users.In this role, you will:

• Have deep expertise in DITA XML and know how to structure, model, and manage content for large-scale documentation projects.
• Are passionate about creating efficient and scalable content architecture that improves the authoring process and enhances the user experience.
• Understand the needs of technical writers and collaborate closely to support content organization, taxonomy, and metadata management.
• Enjoy working in a collaborative environment with writers, developers, and product teams to ensure that the content structure aligns with business and user needs.
• Have a proactive mindset for identifying ways to improve content creation workflows, authoring efficiency, and system scalability.
• Are thorough and can ensure consistency, accuracy, and efficiency in how content is created, stored, and maintained.Must-have Qualifications
  • 8+ years of related experience in driving information architecture for structured authoring, such as knowledge and experience with DITA XML, including content modeling, specialization, and reuse strategies.
  • Experience implementing or maturing component content management systems (CCMS), such as Heretto, and advanced knowledge of content architecture, standards, and governance.
  • Proficiency working with structured content tools and environments, such as oXygen XML Editor or similar XML authoring tools. Preferred but not required to also have experience in DITA Open Toolkit plugin development and XSLT s, or similar programming languages.
  • Expert level understanding of content classification, metadata tagging, and taxonomy development to improve content discoverability for complex documentation sets.
  • Familiarity with writing for localization, including integration and processes for localization of technical content.
  • Demonstrable ability to collaborate closely with technical writers, editors, and other global stakeholders to deliver structured content that meets both user and business requirements.
  • Advanced knowledge of enterprise-level technical writing processes and data-driven content strategies for software documentation.
  • Samples that showcase your best work.Splunk is an Equal Opportunity EmployerAt Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.Note:Base Pay RangeSF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range: $159,200.00 - 218,900.00 per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range: $143,280.00 - 197,010.00 per yearAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range: $127,360.00 - 175,120.00 per yearSplunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at .
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Keywords: Splunk Inc., Lancaster , Sr. DITA Information Architect, Other , Washington, Pennsylvania