Lead Verification Representative
Company: VirtualVocations
Location: Allentown
Posted on: October 16, 2024
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Job Description:
A company is looking for a Lead Verification Representative to
manage a team of Verification Representatives in the Insurance
Services Division.
Key Responsibilities
Oversee and support a team of Verification Representatives to
ensure quality and accuracy in call pre-qualification and customer
transfers
Monitor live calls and provide real-time guidance and feedback to
ensure adherence to scripts and quality standards
Conduct regular performance reviews, offer coaching, and manage
team development
Required Qualifications
Experience with call center operations, ideally in a verification
or customer service environment
Organizational skills to manage multiple tasks and deadlines
effectively
Experience with Google Docs or Microsoft Office
Self-starter who works well within a team but can thrive
independently
Keywords: VirtualVocations, Lancaster , Lead Verification Representative, Other , Allentown, Pennsylvania
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here to apply!
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