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Technical Support Supervisor

Company: VirtualVocations
Location: Arlington
Posted on: November 8, 2024

Job Description:

A company is looking for a Technical Support Supervisor to lead their global Tier 2 Support team.



Key Responsibilities

Manage and mentor Tier 2 support team members, ensuring performance accountability
Oversee workload distribution and resource planning for the support team
Act as an escalation point for complex customer issues and collaborate with internal teams to resolve them


Required Qualifications

Bachelor's degree in computer science, Information Technology, or a related field preferred
Minimum three years of experience in software troubleshooting or technical support
Demonstrable experience in leading technical teams
Experience working in a global team with a distributed workforce
Ability to learn new technologies and adapt in a high-pressure environment

Keywords: VirtualVocations, Lancaster , Technical Support Supervisor, IT / Software / Systems , Arlington, Pennsylvania

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