Senior Windows System Administrator (Job #6355)

Location: Washington
Posted on: November 5, 2024

Job Description:

The Sr. Windows Systems Administrator will use system analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.

Responsibilities include:

• Work closely with customers and other team members to troubleshoot complex customer issues and document solutions.

• Management and operation of SQL Server, Windows 2008/2012, CRM Dynamics, SharePoint, and Active Directory

• Tasks related to risk management and security compliance including vulnerability scanning, Software, OS, Database and application patching and upgrades, measured against SLAs.

• Complete data backup and restore tasks

• Manage assigned tickets to ensure SLA compliance and customer satisfaction.

• Provide root-cause analysis, contribute to knowledge base, and provide recommendations for continuous improvements to workflow, process, and technology.

Required Skills:

• Experience and understanding with Cloud and Virtualization technologies

• Understanding of operating systems including, but not limited to:

o Windows Server 2003, 2008, 2008 R2, 2012

o Understanding of various services such as DNS, SMTP, SNMP, SSL and SSH.

• Experience supporting one or all of the following

o CMS/Collaboration systems such as SharePoint

o Enterprise Systems – Exchange, Dynamics, Active Directory, etc..

• Understanding of ITIL processes including Service Desk, Incident, Problem, Change and Configuration Management

• Experience applying written and verbal communication skills effectively to include the following:

o Analytic, Organization, and Customer Service Skills

o Problem solving skills; the ability to manage multiple tasks under pressure and tight deadlines.

• Candidates must be a US Citizen – Ability to obtain a Public Trust Clearance

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