Help Desk_Tech Support Specialist - Direct Hire - Washington, dc

Location: Washington
Posted on: November 4, 2024

Job Description:

Our DC based client has a great spot for a customer focused techcnical support professional.

Qualifications/Skills:

?Minimum of 3 years of experience in an IT Help Desk or IT fast-paced end user support role

?An undergraduate degree in Information Systems or Information Technology or related field is preferred.

Detailed Duties:

Under the general, technical, and administrative supervision of the Help Desk Manager, and in accordance with established policies and procedures, the Technical Support Specialist responsibilities include, but are not limited to:

?Setting up new computers hardware and software for all users.

?Setting up and supporting iOS devices, specifically iPad and iPhone.

?Analyzing and determining scope of user hardware and software questions and evaluating and documenting an appropriate response.

?Answering MS Office questions and desktop operating system questions.

?Remediating virus and troubleshooting other desktop based malware.

?Rebuilding desktops and laptops as needed.

?Delivering user hardware and software support.

?Testing new hardware and software to determine compatibility with functional specifications, corporate standards, and user expectations.

?Administering applications such as Outlook, Active Directory and Exchange We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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