UC/VoIP Technician III ID 16553143 Washington, DC Information Technology

Company: IT Veterans, LLC
Location: Washington
Posted on: November 1, 2024

Job Description:

Job Summary:IT Veterans is currently seeking a UC/VoIP Technician III to join our team. You must have an active TS/SCI clearance with the ability to gain and maintain a CI poly.Note: This is a swing shift position.Job Details:

• Manage VTC scheduling and provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Create and manage user accounts
• Develop SOP's for utilization of conference center equipment
• Escalate IT issues to Tier III when needed
• Provide workstation (thick and thin client), VoIP device, and voice and video conference support
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
• Install application software on end-user device workstations via scripted install packages
• Inventory management of UC deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
• Identify and execute process improvements and other enhancements that improve operational efficiencyRequirements:
  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum of six(6) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II or IAM II certification
  • Experience working in a DoD or IC environment desired
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
  • Must be able to work a swing shift (2pm - 10pm)At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
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