Information Technology Generalist 1
Company: Commonwealth Of Pennsylvania
Location: Harrisburg
Posted on: November 1, 2024
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Job Description:
THE POSITION
Are you a motivated professional with a strong background in IT
(information technology)? The Health and Human Services (HHS) IT
Delivery Center is looking for an Information Technology Generalist
1 to join our team. This position gives you the opportunity to
provide end-to-end IT services to all staff in the Department of
Human Services (DHS), the Department of Health (DOH), the
Department of Drug and Alcohol Programs (DDAP), and the
Pennsylvania Department of Aging (PDA). Take your career up a notch
with our dynamic team of professionals!
DESCRIPTION OF WORK
As an IT Generalist 1, you will be tasked with providing first
contact technical support to users for desktop hardware as well as
software and network communication related issues. You will have
the opportunity to provide technical assistance via phone calls to
the Service Desk and/or email notifications from internal and
external customers. This position is responsible for documenting
call information, monitoring issues to ensure timely resolution, as
well as analyzing and resolving inter-connectivity.
Bring your ambition and dedication to our department and make your
career aspirations a reality!
Interested in learning more? Additional details regarding this
position can be found in the position description. Work Schedule
and Additional Information:Full-time employmentWork hours are 8:00
AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.Telework:
You must come into the office at minimum one day per month. You
will be expected to work from home (telework) for the reminder of
your work schedule but this could change and you may be required to
come into the office more frequently. The office is headquartered
at 2525 North 7th Street, Harrisburg. You must have a securely
configured high-speed Internet connection and work from an approved
location inside Pennsylvania. If you are unable to telework, you
will have the option to report to the headquarters office in
Harrisburg.Salary: In some cases, the starting salary may be
non-negotiable.You will receive further communication regarding
this position via email. Check your email, including spam/junk
folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONSMinimum Experience and Training Requirements:One year
as an Information Technology Trainee or Information Technology
Technician; orThree years of information technology experience in
applications development or applications maintenance, networking or
desktop services, web site development or web site design, or other
information technology support/administration services; orOne year
of information technology experience in applications development or
applications maintenance, networking or desktop services, web site
development or web site design, or other information technology
support/administration services, and an associate's degree in any
information technology field; orAn equivalent combination of
experience and training. Other Requirements:You must meet the PA
residency requirement. For more information on ways to meet PA
residency requirements, follow the link and click on Residency. You
must be able to perform essential job functions. How to Apply:
Resumes, cover letters, and similar documents will not be reviewed,
and the information contained therein will not be considered for
the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be
provided on the application (i.e., relevant, detailed
experience/education).If you are claiming education in your answers
to the supplemental application questions, you must attach a copy
of your college transcripts for your claim to be accepted toward
meeting the minimum requirements. Unofficial transcripts are
acceptable.Your application must be submitted by the posting
closing date. Late applications and other required materials will
not be accepted.Failure to comply with the above application
requirements may eliminate you from consideration for this
position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides
employment preference for qualified veterans for appointment to
many state and local government jobs. To learn more about
employment preferences for veterans, go to
www.employment.pa.gov/Additional%20Info/Pages/default.aspx and
click the Veterans' Preference tab or contact us at
ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you
are contacted for an interview and need accommodations due to a
disability, please discuss your request for accommodations with the
interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is
committed to a diverse workforce. The Commonwealth values inclusion
as we seek to recruit, develop, and retain the most qualified
people to serve the citizens of Pennsylvania. The Commonwealth does
not discriminate on the basis of race, color, religious creed,
ancestry, union membership, age, gender, sexual orientation, gender
identity or expression, national origin, AIDS or HIV status,
disability, or any other categories protected by applicable federal
or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Keywords: Commonwealth Of Pennsylvania, Lancaster , Information Technology Generalist 1, IT / Software / Systems , Harrisburg, Pennsylvania
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