Engineer 4, Technical Product Sales Support
Company: Comcast Corporation
Location: Cherry Hill
Posted on: October 29, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for providing subject matter expertise on the design and
implementation of complex data network and voice solutions for
business class customers across a national footprint. Works as a
collaborative member of the sales team to market and sell the
Company's product lines. Provides insight to customers on current
network solutions. Works closely with account executives on
presentations and the technical design of new sales. Integrates
knowledge of business and functional priorities. Acts as a key
contributor in a complex and crucial environment. May lead teams or
projects and shares expertise.Job DescriptionCore
Responsibilities
- Provide timely, technical support and problem resolution for
field service questions on a national level.
- Assist the Account Management Team and Sales leadership in the
development of the overall business strategy to acquire new
customers. Contributes to costing and pricing of a solution.
- Assist in generating new business and ensure growth of existing
accounts.
- Design solutions for the customer that meets their business
applications, as well as assures protected circuit design, disaster
recovery situations and appropriate bandwidth for future
growth.
- Translate complex technical design requirements into
information that customers can understand and respond to.
- Serve as a national technical expert to review RFP responses
for content and accuracy before they are submitted.
- Provide technical support for National events and technical
trade shows.
- Participate in technology transfer training activities in the
Sales Engineering group as new technologies are introduced across
the Comcast Business product line.
- Develop, deliver and run effective presentations, meetings,
client interviews and facilitate a group workshop.
- Work with Comcast Business Network Engineering, Product
Engineering, Product and the national engineering organization to
acquire an intimate knowledge of all Comcast Business products
concepts, process and procedures.
- Keep up to date on technological and market evolution as well
as competitors' activities.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.Skills:Customer Experience (CX); New Customers;
Business Strategies; Design; Emerging Technologies; Business
NetworkingBase pay is one part of the Total Rewards that Comcast
provides to compensate and recognize employees for their work. Most
sales positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits to
eligible employees. We believe that benefits should connect you to
the support you need when it matters most, and should help you care
for those who matter most. That's why we provide an array of
options, expert guidance and always-on tools, that are personalized
to meet the needs of your reality - to help support you physically,
financially and emotionally through the big milestones and in your
everyday life. Please visit the on our careers site for more
details.EducationBachelor's DegreeWhile possessing the stated
degree is preferred, Comcast also may consider applicants who hold
some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience7-10 Years
Keywords: Comcast Corporation, Lancaster , Engineer 4, Technical Product Sales Support, IT / Software / Systems , Cherry Hill, Pennsylvania
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