Customer Service Representative

Company: Turkey Hill Dairy
Location: Conestoga
Posted on: April 3, 2025

Job Description:

Come check out Turkey Hill! -

We're a growing, nationwide company, born and raised in Southcentral Pennsylvania, that has been creating delicious ice cream and beverages since 1931. We offer competitive pay, great benefits, and leadership development opportunities with career-growth potential - join our team today!

The Customer Service Representative makes an impact by-

* Monitor inventory and generate orders for all assigned DSD accounts.
* Handle both incoming and outgoing phone calls for DSD customers regarding all aspects of orders (amounts, delivery dates, issues, etc.).
* Promote new and existing products to all customers to generate inside sales opportunities.
* Perform data entry on multiple systems as required for all customers.
* Forward all finished paperwork and order information to the proper areas to ensure proper delivery.
* Handle all customer complaints or, if unable to do so, forward to the proper management personnel.
* Support the development, implementation, maintenance, and ongoing improvement of the Safe Quality Foods (SQF) Food Safety & Quality.
* Performs all duties within the established Good Manufacturing Practices (GMP) regulations.
* Perform all duties in compliance with all corporate and regulatory quality, GLP, and safety regulations.
* Perform all duties within established Good Manufacturing Practice (GMP) and FSMA guidelines as well as all safety regulations.
* Support the development, implementation, maintenance, and ongoing improvement of the Safe Quality Foods (SQF) Food Safety and Quality.
* Demonstrates the ability to engage work in department and cross-functional teams to define and implement process improvements that provide value to the customer.
* Be accountable to the Turkey Hill Food Safety and Quality Principles.
* Perform all other duties as assigned.

You could be a great fit if you have these things -

* High School Diploma or equivalent
* Minimum of three (3) years in a customer service, call center, or related industry
* Previous experience in a higher-level service position or documented increases in scope and responsibility in previous roles preferred
* Strong communication skills (written and oral)
* Strong analytic and computer skills

Physical Demands-

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job.

* The employee is required to talk and/or hear in an office setting (noise level is low) and manufacturing setting where noise levels can be high (PPE required).
* The employee is frequently required to stand and walk in an office or manufacturing environment from 4-8+ hours.
* The employee must be able to ascend and descend stairs, and where applicable and when necessary, to perform various job-related tasks
* Must be able to position self to move, reach with arms/hands, stoop, kneel, crouch, or crawl as needed to perform various job-related tasks
* The employee must be able to inspect all job-related equipment (office or floor) to ensure it is in good working condition prior to use. Must be able to use hands/fingers to handle (or feel) to operate various types of office equipment.
* Must be able to operate all job-related equipment (powered, hand or office) as required
* Vision requirements: close vision, distance vision, peripheral vision, and depth perception and adjust focus
* Ability to lift 20 pounds and/or push/pull 20 pounds on a regular or occasional basis

This job description is not all encompassing, however, is intended to be a general description of the essential functions of this position. It is not intended as an employment contract.

Our associates enjoy these awesome benefits -

* Medical, dental, vision & prescription
* Life insurance, short-term & long-term disability
* 401(k) with company match - immediately vested
* Employee Assistance Program (EAP)
* Earn vacation and PTO
* Educational assistance reimbursement
* Company bonus plan
* Free ice cream and beverages!

Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Turkey Hill, LLC has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Turkey Hill employees directly in an attempt to present candidates.

Turkey Hill will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Turkey Hill, including unsolicited resumes sent to a Turkey Hill mailing address, fax machine or email address, directly to Turkey Hill employees, or to Turkey Hill's resume database will be considered Turkey Hill property. Turkey Hill will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Turkey Hill will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

Turkey Hill will not pay a fee to any Recruiter that does not have a signed Turkey Hill contract in place specific to the position for which the resume was submitted.

Recruiting vendor agreements will only be valid if in writing and signed by Turkey Hill's Human Resources Manager or his or her designee. No other Turkey Hill employee is authorized to bind Turkey Hill to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Turkey Hill, recruiters agree to be bound and comply with this policy.

Keywords: Turkey Hill Dairy, Lancaster , Customer Service Representative, Hospitality & Tourism , Conestoga, Pennsylvania