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Help Desk Operations Manager

Company: VirtualVocations
Location: Arlington
Posted on: November 8, 2024

Job Description:

A company is looking for a Help Desk Operations Manager responsible for managing quality and customer experience in a Managed IT Help Desk environment.



Key Responsibilities

Oversee and monitor active Help Desk tickets to ensure quality and adherence to service level agreements
Build and manage a high-performing team, providing coaching, training, and performance evaluations
Assist with customer tickets and technical needs while maintaining communication with clients and staff


Required Qualifications

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring and performance management
Basic understanding of project management principles

Keywords: VirtualVocations, Lancaster , Help Desk Operations Manager, Executive , Arlington, Pennsylvania

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