L1 Support Engineer
Company: VirtualVocations
Location: Rockville
Posted on: April 10, 2025
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Job Description:
A company is looking for a L1 Support Engineer (Part-Time).
Key Responsibilities
Provide technical assistance to end-users of Canvas via phone,
web-based tools, and email
Validate issues, troubleshoot, and resolve end-user problems
through the Canvas user interface
Maintain clear records in the ticketing system and escalate
unresolved issues to the L2 Support team
Required Qualifications
Strong technical, troubleshooting, and analytical skills
Proven ability to function in a self-directed environment
Ability to excel in a fast-paced, agile environment
Experience in handling clients professionally during
interactions
Ability to create documentation of support processes when
assigned
Keywords: VirtualVocations, Lancaster , L1 Support Engineer, Engineering , Rockville, Pennsylvania
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